Contact the Register

The Register does not publish a general email address. All correspondence is received through this form so that every enquiry is logged, given a case reference, and answered on an auditable record.

Procedure reference

NVSR-CON-001

Channel

Web form only

Acknowledgement

Immediate, on screen

Hours

Mon–Fri, excl. bank holidays

1 · Category of correspondence

C1 General enquiry

Questions about the register, its instruments or its operation.

C2 Record correction

A published entry you believe is inaccurate, incomplete or wrongly attributed.

C3 Workshop verification or conduct

Applications, verification status, or concerns about a participating workshop.

C4 Suspected falsification

Evidence of falsified work, mileage or identity. Handled by the compliance function.

C5 Data protection request

Access, rectification, erasure, restriction or objection under UK GDPR.

C6 Complaint, appeal, legal or press

Complaints, appeals against a decision, legal notices, law-enforcement and media enquiries.

2 · Your details

Full nameEmail address

Both fields are optional. Correspondence may be submitted anonymously, but the Register cannot reply to, or verify the identity behind, an anonymous data protection request.

3 · References (optional)

Workshop referenceCertificate identifier

4 · Your enquiry

SubjectDetails

Do not attach documents to this form. Where evidence is required, the administration will invite you to upload it securely against your case reference once the case has been opened.

I confirm the information given is accurate to the best of my knowledge, and I understand that this correspondence will be recorded, retained and processed in accordance with the Privacy and Data Protection Policy (NVSR-GDPR-001).

C1	General enquiry	5 working days
C2	Record correction	10 working days
C3	Workshop verification or conduct	10 working days
C4	Suspected falsification	5 working days
C5	Data protection request	1 calendar month
C6	Complaint, appeal, legal or press	10 working days